With our next update to simPRO Service and Enterprise, rolling out from March 18th 2018, you can communicate with customers and staff by SMS (short message service) using the new simPRO SMS Service.
With new cost-effective SMS plans, you’ll have the option to pick one that suits your business’s communication needs.
So what’s new?
- Competitive pricing with new SMS plans.
- Send SMS direct from simPRO - no need for a separate SMS provider.
- SMS costs are added to your simPRO invoice.
- Keep a record of messages sent including sender and time.
- Use unused credits for up to two months.
The benefits of using SMS in simPRO
With SMS, customers can be kept up to date with job details, your technician’s ETA and any job delays.
By improving contact between your staff and customer we hope to help you generate a greater sense of trust between your client and your technicians.
Using notifications, scheduling an SMS to be sent to a customer or technician is a breeze.
SMS messages can be set up to automatically go out to customers with the details of their job once it has been booked, or arrange for an SMS update to be sent to the customer if there is a status change to their scheduled job.
And as this is a simPRO-provided SMS service there is no need for you to maintain separate SMS services with a third party - simPRO handles it all.
Lower SMS costs mean you can spend your revenue where you need to
We know it’s important to minimise costs where you can so that you can dedicate your business’s returns to the areas where they are needed most.
Inventory, asset and fleet maintenance can be expensive, so that’s why we’ve endeavoured to make it more cost-effective for your office staff to contact your field technicians and customers.
Our new SMS plans are priced competitively, and in most cases cheaper than third party services. We’ve worked hard to ensure we can get the SMS price rate down.
With the credit counter and message history, you can also monitor your office staff usage to see who is spending what on SMS. simPRO keeps a log of who sends messages and when, helping you ensure you’re getting the most value from the service.
We know how important it is to stay on top of communications and appreciate your feedback received via the simPRO Ideas Portal.
Watch the SMS video below for more details, or head to our release notes for step-by-step videos.